Frequently Asked Questions
Still have questions? Below please find common questions about our services.
Table of Contents
Service & Repairs
Q: I already have a list of repairs I need completed. Can you help?
Q: How do I submit a service request?
A: Easily submit requests through our Customer Portal, by emailing hello@encompassonehome.com or calling 913-325-4143.
Q: How often can I request service?
A: Customers can request service anytime—whether it’s routine maintenance, a minor repair, or a major project.
Q: What’s your standard response time for a repair?
A: We respond within 24 hours. With repair completion varying by scope. Non-urgent requests are scheduled at a time that suits you.
Q: What repairs require third-party contractors?
A: Major HVAC work, roofing, and other specialized trades are handled by our trusted provider network—but we help take care of all coordination, quotes, and billing so it’s seamless for you.
Q: What are your hours of operation?
A: We’re available Monday through Friday from 8:00 AM to 5:30 PM. For emergencies outside these hours related to HVAC, plumbing, or urgent tree service needs—we’ve got you covered with dedicated helplines. You can rest easy knowing help is just a call away, anytime a problem pops up.
Company & Assurance
Q: Is EncompassOne insured?
A: Yes! We are fully insured, and all of our service providers meet strict licensing and insurance requirements per our company policy.
